The cookies are broken the box was Totally scrambled by the delivery executives I had seen these after 10days of order delivered and I was totally felt bad about it
Dear Customer Support Team,
I placed an order for 10 Choco Chunk Cookies on 9 October, which was scheduled to be delivered on 12 October\.
However, on 12 October at around 10:00 PM, the delivery executive called the customer and requested the OTP, assuring them that the order would be delivered within the next two minutes\. After receiving the OTP, the delivery executive did not deliver the package\. Instead, the shipment status on Blue Dart was updated to “Customer Refused,” which is incorrect, as the customer never refused the delivery\.
The customer also tried calling the delivery executive multiple times after the incident, but the calls went unanswered\.
Since the order has not been delivered, I request you to initiate a full refund to the original payment source\.
Please clarify the following:
1. What is the process for initiating the refund?
2. What is the estimated timeline for the refund to be credited to the original payment source?
3. What action will be taken to address the incorrect delivery status updated by the delivery executive?
I look forward to your prompt response and resolution of this issue
I ordered Dohful cookies again after 4 years… the taste and quality remains the same!! Thoese Brownie cookies are mouth watering!!! Thanks Dohful for the freshly baked Brownie cookies! Would love to order them again….
the cookies were tasty
I’ve ordered from Dohful before, and they never disappoint. The cookies were absolutely delicious, and everyone in my family loved them too. They’re fresh, indulgent, and have just the right balance of sweetness and texture.
The Rakhi Special Gift Tin was also beautifully packed and made for a lovely gift. This definitely won’t be my last order. Will absolutely be ordering from Dohful again! Highly recommended. ⭐⭐⭐⭐⭐