FAQs

In India, the difference between cookies and biscuits is not known clearly. Cookies have become just a fancier version of biscuits resultantly. This is where Dohful cookies are different. Our cookies are genuine New York style cookies, made in a way which keeps them gooey and soft from inside.
You can read more about our cookie making and why they are different here.

Dohful cookies are soft baked. What it means is that the cookies are chewy and gooey from inside. These cookies are soft to bite into and melt in your mouth.

The cookies can stay good for 30 days on your shelf (in their packed form). Once opened, we recommend you finish it up as soon as possible or keep it in an airtight box.

Refrigeration is not required for these cookies, however if you do refrigerate them, it would be a good idea to microwave them for 15 seconds or so before eating.

The cookies can be stored as it is on the shelf (in their packed form). Once opened, kindly store in an airtight box if needed.

Definitely! Though the cookies can be enjoyed directly on the go, we recommend microwaving them for just 15 seconds for that moment of indulgence.

Kindly note - the cookies should be consumed as soon as possible after microwaving.

These cookies are made in a facility which processes nuts and milk products as well. So in case you have allergies to these, you might want to avoid. If there is anything else that you are specifically allergic to, please feel free to message us at hello@dohful.com and ask about the same. 

Yes, all Dohful cookies are made eggless! 

We wanted to make our cookies in such a way that most people in India can try them without any hesitation. A lot of research and thought and preparation has gone into making these cookies for you, and we think can you will find them better than any  other cookie - made with or without eggs!!

No.

No, though all Dohful cookies are made without eggs, we do use butter while making our cookies. We feel butter really brings out the flavours in a cookie and helps to keep it soft for a long time. 

Hence we do not make vegan cookies. But never say never right?

At the moment, we are exclusive to our own website. The order can be placed just like any other e-commerce website. You may also contact us at hello@dohful.com for custom and bulk orders.

We ship the cookies all over India. We do not ship internationally.

All the orders received up till 2PM are shipped the very same day. Orders received after 2PM are shipped the next day (except on Sundays). 99.5% of our orders get delivered within T+3 days (T being the day of shipment) depending upon the location of delivery.

For eg.

• Scenario 1 : You place an order from Delhi NCR at 5PM on a Thursday.

• Your order will get shipped the next day (Friday) and you will receive it the next day (Saturday). We have next day delivery for NCR from the day of shipping.

• Scenario 2 : You place an order at 10 am on a Saturday from Bangalore.

• Your order will be shipped the same day and you will definitely receive it by Wednesday.

• Scenario 3 : You place an order at 4PM on a Saturday from Mumbai.

• Your order will be shipped on Monday (as Sunday is holiday). The order will surely reach to you by Friday.

Once we ship the order, we send you a mail containing a link through which your order can be tracked. In case you are facing any issues, please get in touch with us at hello@dohful.com and we will help you out right away.

At the moment, we are exclusive to our own website. Keep tuned though, we will announce as soon as anything changes in this regard.

Currently, all our orders are shipped via air either through Bluedart or Delhivery which takes 3-4 days to deliver the cookies from the date of shipping.

However, in case you would like faster delivery, please contact us on hello@dohful.com and we will specifically ship your order via FedEx. 90% of the times, FedEx provides next day delivery from the shipping date.

We will be able to accept order change or cancellation requests any time before we ship your order. Kindly reach out to us immediately with all such requests at chaman@dohful.com for a quick resolution. 

Unfortunately, we will not be able to change anything or cancel the order once the shipment is dispatched from our side. 

Kindly get in touch with us immediately at chaman@dohful.com regarding the issue. We will surely help you out with the same. You can read more about our re-shipping and refund policy here.

All credit and debit cards are accepted on the website. All major banks are also connected via Internet Banking. You can also pay through UPI and wallets like PhonePe, Freecharge, OlaMoney, Airtel Money, PayZapp and more on our website.

Though Paytm is not accepted through the website, in case you wish to pay by Paytm, do get in touch with us at hello@dohful.com and we will send you a QR code to make payment with. Your order will be created by us through the backend after we receive the payment.

We do not accept Cash on Delivery.

The rates mentioned on the cookie product page is the final price. We do not give any discounts. If your order has more than 10 cookies of same variety, you are eligible for a flat 10% off on your bill. To avail this discount, please get in touch with us at hello@dohful.com before you place the order. We will create a unique coupon code for you.

We are based out of New Delhi, shipping cookies pan India. Our office address is - 7, 3rd Floor, Shahpur Jat, New Delhi - 110049. All our cookies are made in-house at the same address.

The best way to contact us is through email. Shoot us your enquiries at hello@dohful.com and we promise to get back to you within 12 hours.

If you must, you can also give us a call at +91-9667090369.

Dohful was started by Arushi Sachdeva for her sheer cookie obsessiveness and her belief that genuine cookies are not to be found anywhere in India. Follow her on Instagram to know more about her.